FAQs
Sizing & Fit
Do your products run true to size?
Most of our pieces run true to size, but fit can vary by style. We recommend checking the specific size chart on each product page for exact measurements. If you're between sizes or prefer a looser fit, we suggest sizing up.
How do I know what size to order?
Check the size chart on the product page for bust, waist, and hip measurements in inches. Measure yourself and compare to our charts. If you need help choosing between sizes, contact us at info@kissingtheskyyyy.com or call 216-714-1764 and we'll guide you.
Do you have a detailed size chart?
Yes! Each product page includes a size chart with measurements for that specific item. We carry sizes S-2XL across most styles. For a comprehensive guide on how to measure yourself and find your perfect fit, visit our Size Guide page.
Can I exchange an item for a different size?
Yes, we offer exchanges within 7 days of delivery. The item must have original tags attached and be unworn. Contact us at info@kissingtheskyyyy.com to initiate an exchange. Please note that accessories and sale items are final sale.
What if an item doesn't fit?
We want you to love your purchase! If the fit isn't right, you can exchange it within 7 days of delivery as long as tags are still attached. Reach out to us right away and we'll help you find the perfect size.
Shipping & Delivery
How long does shipping take?
Orders typically take 8-10 business days to process, then 4-7 business days for delivery via USPS Priority or First Class Mail. Total delivery time is usually 12-17 business days from order placement. You'll receive a tracking number once your order ships.
Do you ship internationally?
Yes! We ship to over 190 countries worldwide. International shipping times vary by destination but typically take 2-4 weeks. Customs fees and import duties may apply and are the responsibility of the customer.
What shipping carrier do you use?
We primarily ship via USPS Priority Mail and USPS First Class Mail for domestic orders. International orders are shipped via USPS International services. All orders include tracking.
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the USPS website or in your Shopify account order history.
What if my order hasn't arrived?
If your order hasn't arrived within the expected timeframe, first check your tracking information. If there's an issue or your package appears lost, contact us at info@kissingtheskyyyy.com and we'll help resolve it right away.
Returns & Exchanges
What is your return and exchange policy?
We offer exchanges within 7 days of delivery. Items must be unworn with original tags attached. Please note that all accessories and sale items are final sale and cannot be exchanged. To start an exchange, email us at info@kissingtheskyyyy.com with your order number.
Are sale items returnable?
No, all sale items and accessories are final sale. We cannot accept returns or exchanges on discounted merchandise or accessory items. Please choose carefully when purchasing sale items.
How do I initiate a return or exchange?
Contact us within 7 days of receiving your order at info@kissingtheskyyyy.com or call 216-714-1764. Include your order number, the item you'd like to exchange, and your preferred replacement size or style. We'll provide return instructions and process your exchange quickly.
Who pays for return shipping?
Customers are responsible for return shipping costs for exchanges. We recommend using a trackable shipping method to ensure your return reaches us safely. Once we receive and inspect your item, we'll ship your exchange at no additional cost.
Materials & Vegan Commitment
Are all your products vegan?
Yes! Every item in our collection is made with 100% vegan-friendly materials. We never use leather, fur, silk, wool, or any animal-derived materials. We're committed to cruelty-free fashion that looks and feels luxurious without harming animals.
What materials do you use?
We use high-quality vegan materials including premium PU (polyurethane) leather, soft cotton blends, durable polyester, and other synthetic fabrics. Our vegan leather has the look and feel of genuine leather but is completely animal-free and more sustainable.
How do I care for vegan leather items?
Vegan leather is easy to maintain! Wipe clean with a soft, damp cloth and mild soap if needed. Avoid harsh chemicals and excessive water. Store in a cool, dry place away from direct sunlight. With proper care, your vegan leather pieces will stay beautiful for years.
Are your products certified vegan?
All our products are made with vegan-friendly materials sourced from ethical manufacturers. We work with trusted partners including Trendsi and FASHIONGO who share our commitment to cruelty-free fashion. Visit our Sustainability page to learn more about our ethical sourcing practices.
Orders & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for fast, secure checkout. All payments are processed through Shopify's secure payment system.
Is my checkout information secure?
Absolutely! All transactions are protected with SSL encryption and processed through Shopify's PCI-compliant payment system. Your payment information is never stored on our servers and is completely secure.
Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, contact us immediately at info@kissingtheskyyyy.com or 216-714-1764. We'll do our best to accommodate changes if we catch your order before it enters processing (typically within 24 hours). Once an order has shipped, modifications aren't possible, but you can exchange items within 7 days of delivery.
Still have questions?
Contact us at info@kissingtheskyyyy.com or call 216-714-1764
We're here to help!